Whitaker-Taylor package streamlines SAP HCM support

ATLANTA, Ga., October 19, 2010 — Whitaker-Taylor, a global SAP human resources consultant, unveiled the new packaging of its highly successful SAP HCM support and enhancements services. Called Extended Team Support™, the package combines comprehensive services into one portfolio that streamlines production support and improves the usability of SAP HCM.

New business and regulatory requirements place a tremendous support burden on human resources (HR) and information technology (IT) leaders. Keeping SAP HCM up to date and operating efficiently requires a large amount of specialized resources. As HR and IT departments face budget constraints and pressures from business partners to expand service levels and functionality, they must continuously search for ways to optimize and extend the value of their HR business systems and processes.

"During the past three years in working closely with our customers, we have highly refined our processes and developed an industry-leading approach for providing SAP HCM production support services," said Scott Burton, Director of Support Services for Whitaker-Taylor. "The most important thing we did was listen to our customers. That helped us find answers for solving the biggest support problems faced by all SAP HCM customers and gave us the ideas which were later developed into value-added services."

The Whitaker-Taylor Extended Team Support™ service portfolio provides SAP HCM customers with the flexibility they need to meet specific requirements for ongoing support, functionality enhancement, and skills development. Customers who use these services are able to better meet HR business requirements and increase the value of their SAP HCM investment.