Our Extended Team Supports Yours
Whitaker-Taylor's Extended Team Support™ illustrates how we supply real SAP answers to solve your human capital and financial questions.
Our Extended Team Support™ isn't a collection of concepts delivered from a help desk. Rather, we're project managers, solutions architects, package testers and programming professionals who are intimately familiar with you and your HR and Accounting department. We devote ourselves to making your daily SAP experience more valuable, and we know that usability starts with support.
For starters, here's what you need to know about Whitaker-Taylor:
- We don't keep secrets. Others may say they're transparent. You know we are, because we train you as we solve your problems. We don't throw a trial balloon over the fence and say, "Try it." We tell you what we did, and how we fixed it. We believe that preparing you for the next time means we're earning our keep —and your trust.
- We've never lost a support customer. And we intend to keep it that way. Our track record means a great deal to us, because we know we're making a real contribution to customers who employ thousands of people. Keeping your support business means we've kept your trust, and we never lose sight of that.
- We're flexible and scalable. Business cycles, end-of-the-year crunches and corporate projects mean you'll demand more from us at times — and that's fine. Our Extended Team Support™ gives you the flexibility to expand your team without expanding your permanent headcount. We won't limit how much you use us each month, either. And should you need our expertise on site to stabilize SAP, HCM, or SAP Financials functions or to integrate a new application, Whitaker-Taylor can scale up to your challenge.
Once we team up, Whitaker-Taylor will require your full attention at the outset. We complete a discussion questionnaire together to understand how you're using SAP today and how you expect to use it in the future. After sharing that knowledge, we create a plan that outlines how we best can support you.
Whitaker-Taylor's Extended Team Support™ blends rich SAP experience with budget realities to produce a structured, disciplined model for success.
