Whitaker-Taylor stabilizes manufacturer's HR function

The customer experience

Keeping pace with changing business requirements, evolving federal and state compliance standards, and ongoing issue resolution is no simple task for human resource professionals. SAP HR leaders are continuously trying to find ways to increase service levels while lowering costs.

The customer challenge

A Whitaker-Taylor manufacturing customer, operating in a low-margin business, runs a lean IT operation with distinct challenges. Volatile market and economic conditions require extreme flexibility in managing the company's workload. The ability to ramp up or scale back production as needed is critical to long-term financial success for the company.

Whitaker-Taylor solution

We analyzed the customer's experience, which included shifting business requirements, turnaround times dictated by union/labor negotiation, inefficient work processes, the need to improve user responsiveness, a desire to train users at a higher skill level, a demand for more bandwidth to cover peak periods and business priorities, and the need to reduce staff turnover and ramp-up times.

Whitaker-Taylor applied its Extended Team Support™ solution to the customer's experience and achieved the following results:

• A stabilized SAP HR environment with a reduced number of issues.
• Reduced time needed to move HR enhancements through production.
• Effective implementation of a true variable-labor model.
• Improved overall business user-satisfaction levels.