Support: Why Application Maintenance Matters

Whitaker-Taylor's support team turns Application Maintenance Outsourcing into opportunity for you and your staff. Our AMO model provides comprehensive support for SAP HCM and SAP Financials. Detailed Service Level Agreements ensure that you get responsive, quality support.

Our team brings proven methodologies for testing SAP support packages. We provide an account manager who serves as your single point of contact for managing all requests.

Whitaker-Taylor's dedicated customer support across all HR and accounting functions allows you to swing back to your daily duties with confidence. Take a look at our comprehensive approach to application maintenance:

Functional maintenance
• For your existing configuration, Whitaker-Taylor's support model fully maintains all SAP HCM and SAP Financials modules including customizations and SAP Portal configurations.

Technical maintenance
• Whitaker-Taylor maintains all your current reports, interfaces, corrections, enhancements and forms. We correct syntax errors and we resolve a host of problems, including program logic and performance issues; program setup problems, such as overflows and SQL errors; file format problems; and integration issues with other systems and applications.

Corrective maintenance
• There's nothing static about your HR or Accounting business processes or the SAP system that manages them. Whitaker-Taylor implements SAP patch updates to keep you current with regulatory changes. We consult your team and recommend Online Service System notes to correct problems with your SAP system. In addition, we work with your end-users, test support packages and ensure that year-end processing and tax reporting functions work smoothly.